PRIVACY POLICY – Veliora Wisata TOUR & TRAVEL

Last Updated: August 15 , 2025

1. Introduction

We, Veliora Wisata, are committed to protecting the privacy and confidentiality of our customers' personal data in accordance with the Indonesian Personal Data Protection Law (Law No. 27 of 2022) and relevant international regulations. This policy explains how we collect, use, store, and protect your personal information when you use our tour and travel services.

2. Information We Collect

We may collect the following information from customers:

2.1 Personal Identification Data

  • Full name

  • Identification number (ID card, passport)

  • Date of birth

  • Nationality

2.2 Contact Information

  • Phone number

  • Email address

  • Home or office address

2.3 Travel Data

  • Travel itinerary

  • Flight/transportation ticket numbers

  • Hotel or accommodation details

  • Booked tourism activities

2.4 Payment Data

  • Bank account number or payment method

  • Proof of payment

  • Credit card details (if used, stored in encrypted form)

2.5 Digital Data

  • IP address & device location when accessing our website/application

  • Cookies & browsing history on our platform

3. Purpose of Data Use

Customer data will be used for:

  • Processing tour, ticket, and accommodation bookings.

  • Providing customer service.

  • Sending travel confirmations, invoices, and travel documents.

  • Delivering promotional information and special offers (with customer consent).

  • Complying with legal obligations, such as tax reporting or travel security requirements.

4. Data Storage & Security

  • Data is stored on secure servers with industry-standard encryption (AES-256).

  • Data access is restricted to authorized staff trained in data protection.

  • Data backups are performed regularly to prevent information loss.

  • Physical documents (e.g., passport copies) are stored in locked facilities and destroyed once no longer needed.

5. Data Sharing with Third Parties

Personal data will only be shared when necessary with:

  • Airlines, hotels, or transportation providers.

  • Overseas partner agencies (with equivalent data protection).

  • Government authorities (as required by law).

We do not sell customer personal data to any third parties.

6. Customer Rights

Customers have the right to:

  • Request a copy of the personal data we store.

  • Request corrections or updates to personal data.

  • Request deletion of personal data (unless required by law to retain it).

  • Withdraw consent for the use of data for marketing purposes.

7. Cookies and Tracking Technologies

  • We use cookies to enhance user experience on our website/application.

  • Customers may disable cookies via browser settings, but certain features may not function optimally.

8. Email & Communication Policy

  • We only send promotional emails if the customer has provided consent.

  • Customers may unsubscribe at any time via the link in our emails.

9. Data Retention

  • Personal data is retained for 5 years after the last transaction, unless deleted earlier upon customer request.

  • Data will be securely destroyed once the retention period ends.

10. Policy Changes

We may update this policy from time to time. Any changes will be announced on our website and notified via email to registered customers.

11. Contact

If you have any questions regarding this privacy policy, please contact:

PT. VELIORA TRADE
Address: GG. H. RAIN, RT 002 RW 004, Kelurahan Bojong Jaya, Kecamatan Karawaci, Kota Tangerang, Banten 15116
Email: ptvelioratrade@gmail.com
Phone: 6287718707442

Let's chat on WhatsApp

How can I help you? :)

16:26