REFUND POLICY – Veliora Wisata

Last Updated: January 2026

We at Veliora Wisata strive to provide the best travel experience for all our customers. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our services.

1. Eligibility for Refund

Refund requests are subject to the following conditions:

Requests must be submitted in writing via email to ptvelioratrade@gmail.com
Refund eligibility is determined by the time of cancellation relative to the tour start date
Certain promotional or discounted bookings may be non-refundable
Refund requests must include the booking reference number

2. Refund Schedule

The following refund schedule applies based on cancellation timing:

30 days or more before tour start: 90% refund (10% administrative fee)
15 to 29 days before tour start: 75% refund
7 to 14 days before tour start: 50% refund
3 to 6 days before tour start: 25% refund
Less than 3 days before tour start: No refund
No-show: No refund

3. Non-Refundable Items

The following items and services are generally non-refundable:

Flight tickets once purchased
Visa fees and travel insurance premiums
Personal expenses such as souvenirs, additional meals, and optional activities
Third-party services booked on behalf of the customer
Bookings made within 48 hours of tour start

4. Refund Process

To request a refund, please follow these steps:

Send an email to ptvelioratrade@gmail.com with subject "Refund Request - [Booking ID]"
Include the booking reference, reason for refund, and supporting documents
Our team will review and respond within 5-7 business days
Approved refunds will be processed within 14-21 business days to the original payment method

5. Force Majeure

In the event of natural disasters, pandemics, government travel restrictions, or other force majeure events:

Customers may reschedule their tour at no additional cost
Full refunds will be issued if rescheduling is not possible
Travel insurance claims should be filed separately with the insurance provider

6. Partial Refunds

For group bookings or multi-day tours, partial refunds may apply:

If only a portion of the services was not delivered
Calculated based on the unused portion of the tour
Subject to third-party supplier refund policies

7. Disputes

If you have any concerns about your refund, please contact us at ptvelioratrade@gmail.com or call 087718707442. We are committed to resolving any disputes amicably and fairly.

If you have any questions regarding this refund policy, please contact:

PT. VELIORA TRADE
Address: GG. H. RAIN, RT 002 RW 004, Kelurahan Bojong Jaya, Kecamatan Karawaci, Kota Tangerang, Banten 15116
Email: ptvelioratrade@gmail.com
Phone: 087718707442